Living at the cutting edge of technology is an increasingly important survival factor for today’s firms. The main technology trends are shaping and remodeling our ways of doing business, weighing crucially in their chances of success or failure. In this overall scenario IT Digital Media Group has brought together experts from technology companies to analyze the major trends of 2020, examine how they can be applied to our business and what challenges they pose.

It is these new disruptive technologies that are destined to boost companies’ productivity. Prime among them, according to Ángel Gavín, GMV Business Partner, feature artificial intelligence and Everything-as-a-Service business models. He also considers it crucial to raise company’s cybersecurity awareness and train up employees to cope with any cyber threats and ensure a swift recovery after any incident.

There will be no future without artificial intelligence. Artificial-intelligence and automation takeup are now an across-the-board matter for any business organization, to ensure they provide the client with the most efficient possible service. Robotic Process Automation (RPA) or chatbots, for example, free professionals from tedious and repetitive tasks, boosting operational efficiency and enabling the service company concerned to come up with a swift and personalized response to the particular needs of each client. Artificial Intelligence and Machine Learning represent huge advantages for today’s latest business trends like hyperautomation and autonomous objects; the downside is that they also pose new cybersecurity challenges. The firms of 2020 will therefore have to be particularly careful about protecting their AI-driven systems and tap into their potential to improve security and head off any cyberattacks.

The growth of IoT and connected devices will also be a key business feature. Data management also has to be borne firmly in mind in order to find out the origin of data, its quality and location. Today’s consumers are increasingly concerned about privacy and data protection; this means companies also have to give increasing attention to transparency and traceability as well as data ethics and the legal side, ruling out any discriminating bias and making sure the data is totally legitimate.